Protecting personal data with care, clarity, and accountability.

When you contact Mayzon, request a service, subscribe to updates, or engage with us through our operations, we may collect personal data such as your full name, phone number, email address, physical location or address, and transaction or service usage details. Depending on the service involved and applicable legal requirements, we may also request identification information such as a National ID number or TIN so that we can verify identity, support compliance, and complete service delivery properly.

We use personal data to provide the products and services you ask for, respond to questions, process transactions, and communicate updates or support information related to your request. We may also use this information to improve service quality, manage operations more effectively, and meet legal and regulatory duties that apply to our work.

Mayzon processes personal data only where there is an appropriate legal basis for doing so. This may include your consent, the need to perform a contract or respond to a service request, compliance with legal obligations, or legitimate business interests such as maintaining secure, reliable, and efficient business operations.

We may share personal data only when it is necessary and appropriate for service delivery, legal compliance, or operational support. This can include regulatory or government authorities, approved business partners such as telecom partners like Vodacom where a service depends on that relationship, and service providers working under confidentiality and data protection obligations.

We apply appropriate technical and organizational safeguards to reduce the risk of unauthorized access, disclosure, loss, alteration, or misuse of personal data. These measures are intended to support the secure handling of information across our systems, communications, and everyday business processes.

Personal data is retained only for as long as it is needed for the purpose for which it was collected, or for as long as applicable business, contractual, or legal obligations require. When information is no longer necessary, we aim to manage and dispose of it in a secure and appropriate manner.

Subject to applicable law, you may request access to the personal data we hold about you, ask for corrections or deletion where appropriate, withdraw consent where processing depends on that consent, and object to certain processing activities. We will consider such requests in line with our legal obligations, internal procedures, and operational responsibilities.

Our website may use cookies and similar tools to improve browsing experience, support site functionality, and understand general traffic patterns. These tools help us assess how the website is used so we can improve performance, usability, and the overall user experience over time.

This policy may be updated from time to time to reflect changes in our services, legal obligations, or operational practices. When updates are made, the revised version will be posted on our website and will take effect from the date shown on the page.